Shipping & Returns
Shipping Policy
1. Shipping Methods:
We offer standard and expedited shipping options for domestic and international orders. Shipping costs and delivery times may vary depending on the destination and selected shipping method.
2. Order Processing:
Order processing times vary depending on the item. Some orders may be processed and shipped within 5-7 business days, while others, especially custom-made or large orders, may take weeks or even months. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
3. Shipping Rates:
Shipping rates are calculated based on the weight, dimensions, and destination of your order. Shipping costs will be displayed at checkout before you complete your purchase.
4. International Shipping:
We ship to select international destinations. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
5. Delivery Times:
Delivery times vary depending on the shipping method and destination. Standard shipping typically takes 5-7 business days for domestic orders and 7-14 business days for international orders. Expedited shipping options are available for faster delivery.
Return Policy
1. Eligibility:
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items within 7 days of delivery for a refund.
2. Return Process:
To initiate a return, please contact our customer service team within 7 days of receiving your order to obtain a return authorization. Items must be returned in their original condition and packaging, with all tags attached.
3. Refund Processing:
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
4. Return Shipping:
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method and insuring your package for the value of the items being returned.
5. Exclusions:
Certain items are not eligible for return, including personalized or custom-made items, final sale items, and items that have been used or damaged by the customer.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns about our Shipping and Return Policy, please contact us at xylixinternational@gmail.com or +91 7417943006.