Frequently Asked Questions
Shipping times vary depending on the item and destination. Standard shipping typically takes 5-7 business days for domestic orders and 7-14 business days for international orders.
Yes, once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your order.
We offer a 7-day return policy for eligible items. Items must be returned in their original condition and packaging within 7 days of delivery for a refund. Please refer to our Return Policy for more information.
Yes, we ship to select international destinations. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
We strive to process orders quickly, so once an order has been placed, it may not be possible to cancel or modify it. Please contact our customer service team as soon as possible for assistance.
Yes, we occasionally offer discounts and promotions to our customers. Be sure to sign up for our newsletter to receive updates on the latest deals and offers.
If you have any questions or concerns, please contact our customer service team at xylixinternational@gmail.com or +91 7417943006. We're here to help!
Yes, we offer customization options for select items. Please contact our customer service team for more information on customization options and pricing.
We are committed to sustainability and strive to source materials responsibly. Many of our products are made from sustainable materials or certified by relevant environmental organizations.
We accept major credit cards, debit cards, and UPI for online purchases. Offline payments may also be accepted for certain orders. Please contact our customer service team for more information.
While we do not offer installation services, most of our furniture items are designed for easy assembly with included instructions. If you require assistance, we recommend hiring a professional furniture assembler.
We recommend double-checking your shipping address and delivery instructions before placing your order. If you need to make changes, please contact our customer service team as soon as possible.
Some items may be restricted from international shipping due to size, weight, or import regulations. Please contact our customer service team for assistance with international orders.
If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue as quickly as possible.
Yes, we offer bulk pricing and wholesale discounts for large orders. Please contact our customer service team for more information on bulk ordering and pricing.
While we cannot guarantee specific delivery dates or times, we can work with you to accommodate special delivery requests whenever possible. Please contact our customer service team for assistance.
If you haven't received your order within the estimated delivery timeframe, please contact our customer service team for assistance. We will track your order and provide updates on its status.
Yes, assembly instructions are included with most of our furniture items. You can also find assembly videos and additional resources on our website.
Yes, we accept returns for eligible items within 7 days of delivery. Please refer to our Return Policy for more information on return eligibility and instructions.
In addition to the cost of the items and shipping, your order may be subject to sales tax, customs duties, or other fees depending on your location and the items purchased. Please review your order summary at checkout for total costs.